Frequently Asked Questions

How much is shipping and how long until I receive my order?

  • We aim to dispatch your order either the same working day or the next working day after receipt of payment. Estimated delivery time is 2-15 working days after dispatch, depending on your location.
  • Average shipping cost is £1.49. However all shipping fees are weight based and are calculated at checkout. Please see a guide to our postage fees on our Delivery and Returns page. 
  • If your order is urgent please select 'Special Delivery Guaranteed by 1pm at checkout (UK customers only).

How much is postage for delivery outside the UK?

  • Delivery costs are weight based and calculated at the checkout - simply select your country from the drop down menu and your postage will be calculated for you.
  • Estimated delivery for international orders is 3-15 working days (depending on where you are!). For more information visit our Delivery & Returns page.

I have bought several Artistic Flair stencils, why are some thicker than others?

  • We ensure that each and every one of our stencils is the perfect thickness for it's purpose. All of our stencils have been tried and tested so that they are flexible and easy to use as well as durable so that they will last a lifetime if taken care of!
  • Our Cupcake and Cookie Stencils are made from 190 micron (7.5mil) Food Safe Plastic and our Cake Tops are made from 250 micron (10mil) Food Safe Plastic. 
  • Most of our Craft Stencils are made from 190 micron Grade A Mylar, however some of our more intricate designs are made from 250micron to make them more durable.

How do I care for my stencils?

  • Artistic Flair stencils are very low maintenance! We recommend washing your stencils before their first use. Then just wash your stencil after using with soap and water. You can even clean your craft stencils with acetone to get rid of any leftover stubborn paints etc.

Do I need to wash my Cake Stencil?

  • Yes, our cake stencils are made with Food Hygiene Approved plastic, however as with any product you use with food, we always recommend washing before use. 

Can you keep me posted when Artistic Flair are running promotions or special offers?

  • Absolutely! Just enter your email address in the 'Keep up to date..' section on the home page or in 'Your Account'

Do I need to have an account to earn Flair Points?

  • Yes, simply create an account here or even at the checkout. This means that you can keep an eye on how many points you have and you can enjoy redeeming your Flair Points on any products throughout the Artistic Flair website. We can also keep you up to date on Double Points Events!

Why do my Woodies have slight burn marks on one side?

  • Our Woodies are laser cut and naturally, due to the process, one side of each embellishment tends to have slight burn marks. We endevour to provide the highest quality products and our Woodies are designed so that the clean side faces up. Remember if you are decorating your woodies you won't see the burn marks anyway. Or why not embrace the slightly burnt side for a more rustic feel to your project!